The Claims Lifecycle outlines the end-to-end process of creating, managing, and settling demurrage claims in the Claims Manager. This guide covers: 1. Cre...

Video SOFs can be added within the claim three ways. Add an additional SOF to a portcall that already has an SOF by clicking on the "Validate SOF&q...

Video Overview Video Example Walkthrough Parsing the SOF Structured parsing logic: Documents are first split line by line, with AI mapping text to...

Pre-Arrival & Port Formalities NOR (Notice of Readiness): NOR tendered / accepted / rejected / re-tendered / received Permissions & Clear...

Video Overview Adding multiple SOFs Note: if you get the warning “Fix all validation errors before saving” and you do not see any errors, it most likely i...

Video: SOF Terminals & Berths Event tags: Apply bulk tags If you have multiple cargo lines or terminals/berths, you can use tags to allocate specifi...

This guide provides detailed instructions on how to configure demurrage contracts using the provided interface. The configuration involves setting up event ...

Video Demo Once you have created a port for your claim, you can edit the laytime calculator by clicking on the pencil icon next to the port that you have c...

In the left hand column of the main claim screen, you will see a Demurrage section. Here you can set a rate (per day for vessels and per hour for barges). ...

Video walkthrough In the top right of the claim, you will see an option to download a statement and adjust your download settings. To favorite your ...