Frequently Asked Questions 12

• I need help - How to contact Voyager Support?
• Voyager Portal Overview
• I forgot my password
• How can I change my password?
• Set up your Notifications Preferences

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General 0

Claims Manager 11

• Claims Lifecycle
• Adding an SOF
• SOF Parser Overview
• SOF Parsing Library
• Validating Multiple SOFs on One Portcall

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Voyage Management System 0

Release Notes 0

Support Channels 1

• I need help - How can I contact Support?

Release Notes - November 2025 6

• Terminals & Berths SOF Tags
• Remove Charterer from voyage CP Details
• Permissions by Group Configuration
• Claims Manager Screen
• Non-Demurrage Claims

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Release Notes - October 2025 6

• Enhanced Data Visibility and Privacy in Company Hierarchy
• Filter by Contract Fields in Voyages screen
• Workflow Updates – New Warnings View
• Cargo data enhancements - Demand Allocation new UX
• Cargo Table Workflow Logs – Improved Clarity

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Release Notes - September 2025 4

• Calculated Demurrage without Commission
• Copy SOF between Claims
• Voyage Code Configuration
• Add Event Pop Up Window

Release Notes - August 2025 11

• Time Offset Option for Laytime Start Events
• Option to Include Tags or Comments in Demurrage Statements
• Laytime Rounding Options (TTB Terms) for Barge Calculations
• External Charter Filter
• Customized Task Notification

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Release Notes - July 2025 8

• Requiring an amount settled value to change the status to amount settled
• Creating a Claim in Sedna
• Parsing Status
• Addition of OBL Field to Claims
• Task Menu Filtering

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